How Carpet Cleaning Annapolis MD collects, uses, and protects your personal information
Effective date: June 26, 2026 · Operator: Xtreme Cleans LLC, doing business as Carpet Cleaning Annapolis MD, Annapolis, MD · Contact: customerservice@xtremecleans.com
We collect the following personal information only when you voluntarily submit our contact or quote request form:
We do not collect payment card numbers, Social Security numbers, or government ID numbers through this website. We do not use tracking pixels, behavioral advertising cookies, or third-party analytics beyond what is described below.
The information you submit is used solely to:
We do not sell, rent, or share your personal information with third parties for marketing purposes. We do not send unsolicited promotional emails or text messages.
Our contact form is processed by Formspree, Inc. (formspree.io), a U.S.-based form backend service. When you submit our contact form, your name, email, phone, and message are transmitted to Formspree's servers and forwarded to our team by email. Formspree stores form submissions in accordance with their own privacy policy.
We do not use any other third-party service that receives your personal information through this website.
If you choose to secure your appointment with a $20 refundable deposit, payment is processed through our booking system. We retain only the transaction confirmation record. Card data is handled entirely by our payment processor and is never stored on our servers. A full refund is issued for cancellations with 24 or more hours notice.
We retain your contact information for up to 24 months from your last service or inquiry, after which it is deleted from our records. If you have not scheduled or received service, we retain your inquiry for up to 90 days.
Formspree submission records are subject to Formspree's own retention policy. You may request deletion of your submission directly from Formspree by contacting them through their privacy portal.
Under the Maryland Personal Information Protection Act (PIPA) (Md. Code, Com. Law §§ 14-3501 et seq.), in the event of a security breach involving your personal information, we will notify you in writing without unreasonable delay and no later than 45 days after discovery of the breach, unless a law enforcement agency determines notification would impede a criminal investigation.
Maryland residents may request disclosure of the categories of personal information we hold about them and ask for correction or deletion by contacting us at the email address below.
If your service was arranged through a sale made at your home (not through this website or by phone), you have the right to cancel that agreement within three business days under the Maryland Door-to-Door Sales Act (Md. Code, Com. Law §§ 14-301 et seq.). To exercise this right, contact us in writing at customerservice@xtremecleans.com within the cancellation window.
This website is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our form, please contact us and we will delete it promptly.
This website does not use Google Analytics, Facebook Pixel, or other behavioral tracking cookies. We may use first-party session cookies for navigation (such as the mobile menu state), which are not linked to any personal information and are not retained after your browser session ends.
We may update this privacy policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. We will not retroactively change how we use personal information we have already collected without providing notice.
For any questions about this privacy policy, to request access to your data, or to request deletion of your personal information:
We respond to privacy requests within 10 business days.
